Billing help

Seeing MORCOMMERCE.COM on your statement?

That charge is a purchase or subscription you made with MorCommerce (Neksoft Limited), the merchant of record for products from our partner brands, creators and studios.

1. Find your receipt

Search your email for "MorCommerce". Every purchase and renewal comes with a receipt that shows what you bought, the amount and the date.

2. Cancel a subscription

Use the cancel link in your receipt, or email us. You keep access until the end of the period you've paid for, and you won't be charged again.

3. Request a refund

Eligible purchases can be refunded under our Refund & Cancellation Policy. Duplicate or unauthorised charges are always refunded.

Contact billing support

Email admin@morcommerce.com and include:

  • The email address you used at checkout
  • The date and amount of the charge
  • The last 4 digits of the card (never send the full card number)
  • What you'd like us to do: explain, cancel or refund

We reply to billing enquiries within two business days.

Please contact us before your bank

If you don't recognise a charge, tell us first. We can identify it and refund it if it shouldn't be there, usually faster than a bank dispute. If you've already contacted your bank, let us know and we'll work with them.

Common questions

Why does my statement say MorCommerce and not the brand's name?

MorCommerce is the merchant of record. We sell our partners' products under reseller agreements, so the sale is made by us and our name appears on your statement.

Where is my order?

Your shipping confirmation email includes a tracking link. If your order hasn't arrived within the delivery time shown at checkout, email us and we'll trace it, then reship or refund. See our Shipping & Returns Policy.

I don't remember buying anything.

Check whether someone in your household used your card, or whether a free trial converted to a paid subscription. If you still can't identify it, email us and we'll look it up.

How do I stop future charges?

Cancel with the link in any receipt, or email us. Cancelling stops all future renewals. You keep access until the end of the current billing period.

How long does a refund take?

Once approved, refunds go back to your original payment method. Most banks show them within 5–10 business days.

I was charged twice.

Email us with the dates and amounts. We'll refund confirmed duplicate charges in full.